Check out dialogue · bigbasket @bigbasket_com 8h Replying to @LiveFromALounge We surely comprehend your concern, we've been on the lookout into this concern. We will get again to you personally with an update soon. Remember to spare us someday.
I happen to be purchasing from significant basket for quite a while now and I have seen that their benchmarks which were being really higher at a person issue of time have dipped to an all time minimal. In the last forty times I've purchased 6 occasions rather than one shipping and delivery continues to be punctually, in reality 4 deliveries have been cancelled.
Here is the 4th time BigBasket extending the shipping slot and afterwards shamelessly cancelling it. That is whatever they do to The shoppers who pay out upfront and get common veggies and groceries.
Soon after ten minutes, the doorbell rang all over again. I'd to have out of bed to seek out An additional delivery boy from BigBasket.com, to deliver the product which i had just returned.
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I'd placed the get yesterday and it absolutely was purported to be shipped between 5 and 7:30 PM. I obtained an sms promptly expressing it truly is out for shipping even so the shipping and delivery guys under no circumstances turned up! I referred to as them thrice, they stated they may phone me again in minutes, but nobody referred to as me from the customer care. How unprofessional!! I think we need to pay for the merchandise and likewise for the damn phone calls we make for the customer service that are entirely inefficient and incapable. They mentioned they were being struggling to trace the delivery car or truck and promised me a refund of 10% get more info for not offering by the due date. I haven't read everything about that yet. I informed them to reschedule it to the initial supply the following day as i did not intend to obtain it that late within the night. Lastly they knock the door at 10PM!
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Look at discussion · bigbasket @bigbasket_com 9h Replying to @ARUNBHAKRI3 We can fully grasp your scenario. Kindly accept our sincere apologies with the inconvenience triggered to you personally. We've got arranged a phone from our group.
We have now offered you some absolutely free delivery tokens. The cost-free supply tokens are valid until couple of days. A no cost shipping and delivery token is mechanically made use of every time a shipping and delivery cost is due. So, benefit from the bigbasket practical experience even more Together with the no cost deliveries!
A different time, they despatched only 50 % the things that I had ordered, by means of the web site, and didn't even shoot a previous mail, declaring that only fifty percent the products are going to be delivered.
I chose an obtainable slot was 7.30 to 9.30 am, declaring I want the objects very first thing in the morning. I asked them if they could create a note making sure that I receive the merchandise without delay. They explained they’d consider. And when did I obtain the merchandise — at 2pm!! The shipping boy gave some lame excuse of ‘auto challenges’.
Upon offering they request the pin code (to make sure that they’ve delivered to the ideal house). All round, you are feeling safe purchasing from BigBasket.
Plainly a case of very mismanaged stock, and not enough technologies to mirror it on their own website/ app.
On top of that a lot of products undelivered (16 from twenty five). Fortunately, they did both equally refund the amount as well as returned fifty% with the undelivered value into my wallet. I believe They are really unable to sustain with demand from customers — hopefully the problem will enhance shortly. (I’ve purchased yet again, Permit’s see what comes tomorrow early morning!)